Troubleshooting

Use these checks before deleting data or recreating a timetable.

iCloud Sync is unavailable

• Confirm the device is signed in to iCloud.
• Check network access.
• Open Settings and try Sync again.
• If iCloud is temporarily unavailable, wait and retry.

Notifications are not arriving

• Open iOS Settings and allow notifications for ClassConnect S.
• Turn on Enable notifications inside ClassConnect S.
• Check subject reminder settings.
• In Parent mode, check per-student and per-subject notification settings.

The timetable week is wrong

• Check the timetable cycle length in Settings.
• Set the current or anchor week to match your school calendar.
• Review holiday reset settings after long breaks.

Imported timetable data is wrong

• Use a clearer source image or PDF.
• Answer import follow-up questions with exact class, group, set, or week information.
• Edit subjects and lessons manually after applying the import.

Parent or friend copy looks old

• Ask the timetable owner to open ClassConnect S so new data can sync.
• Use Resync with this parent or Resync with this friend if shown.
• Create a new invite code if access was removed or the old invite expired.

Widgets or Apple Watch show old data

• Open ClassConnect S on the main device.
• Confirm the timetable is correct.
• Wait briefly for extension data to refresh.
• Remove and re-add the widget only if the data remains stale after opening the app.

Before contacting support

Have these details ready:

• Device model and operating system version.
• ClassConnect S version.
• Role mode: Student, Parent, or Teacher.
• Whether iCloud Sync is enabled.
• The feature you were using when the issue appeared.